Summary
This case study details the implementation of M-Files at Posti, a leading delivery and fulfillment company in Finland. Posti, which operates in multiple countries and employs around 21,000 people, faced challenges in managing a vast number of documents while adhering to strict compliance regulations. The company required a document management platform that could integrate with Salesforce, automate workflows, and provide necessary audit trails for document handling. By partnering with M-Files, Posti successfully digitized over 1 million documents, established specialized data vaults, and improved visibility and access control for sensitive documents. The integration allowed sales teams to efficiently manage customer-related documents and ensured compliance with various regulations regarding document retention and destruction. The case study highlights the significant improvements in operational efficiency and document management processes achieved through M-Files, positioning Posti to adapt to future changes in business data trends and regulations.
