Monthly Provider Scorecard and Customer Experience Summary

This document is a monthly provider scorecard and customer experience summary for Dr. Jane Smith and Corva Health’s phone support. It presents the provider feedback score, which is 88 out of 100, reflecting a 3-point increase from the previous month, based on 150 surveys received. Key feedback includes sentiment analysis, performance trends, and areas for improvement. The document details patient satisfaction across various categories, including wait time, consultation duration, and overall satisfaction. It highlights both positive and negative customer experiences, with sentiments ranging from -100 to +100. The report outlines strengths such as efficient staff and quick problem resolution, while also identifying areas needing improvement, including long wait times and a complex claim filing process. Recommended actions include reducing wait times, simplifying the claim process, and improving service consistency through training and better communication.