Majesco's Approach to Generative and Agentic AI in Insurance

This document is a technical report detailing Majesco's advancements in artificial intelligence, specifically focusing on generative and agentic AI within the insurance sector. It outlines how generative AI has been integrated into Majesco's products to enhance customer experiences and automate repetitive tasks, ultimately improving productivity. The report highlights the launch of Majesco Copilot, the first generative AI assistant for the insurance industry, which aids in various tasks such as policy detail interpretation and claims categorization. Furthermore, it discusses the future direction towards agentic AI, which operates autonomously to make decisions and streamline processes without extensive human intervention. The document emphasizes the potential of agentic AI to improve operational efficiency, reduce expense ratios, and enhance underwriting and fraud detection capabilities. It also touches on the importance of continuous innovation within Majesco to adapt to evolving market conditions and maintain competitiveness in the insurance industry.