POTS Replacement Solution for Multi-Site Enterprises

This case study details the POTS replacement project undertaken by a top convenience store chain operating over 1,600 locations in the U.S. The company faced challenges due to a legacy network of more than 5,000 POTS lines, which were becoming increasingly difficult to manage due to local carriers decommissioning services and raising rates. The objective was to find a compliant, cost-effective solution with high safety and redundancy. After evaluating multiple options, the company selected MarketSpark for its expertise in POTS replacement. The project involved an extensive analysis and auditing of the existing network, leading to the deployment of over 1,600 MarketSpark M2 POTS Replacement kits. The implementation resulted in a successful transition to a digital voice network, enhanced functionality, and significant cost savings. The fully managed solution provided predictable billing and 24/7 support, addressing the customer’s needs effectively and efficiently.