Managed Services Provider Digital Experience Management

This document is a guide for Managed Services Providers (MSPs) focusing on digital experience management for commercial customers. It outlines the increasing reliance of enterprises on global collaboration software, particularly Microsoft Teams and 365, as they adopt hybrid work models. The guide highlights a significant gap in performance visibility, where 81% of Teams users experience productivity impacts, yet only 7% of IT teams have an accurate view of performance. To address this gap, the document presents the Martello Partner Network, which offers MSPs access to innovative technology, sales enablement resources, and lead generation strategies. It details various features available to partners, including comprehensive go-to-market strategies, an ecosystem of elite technology providers, lead generation tools, and dedicated sales and marketing resources. The guide emphasizes the potential for MSPs to enhance their service portfolio, drive customer retention, and create new business opportunities through collaboration with Martello Technologies.