Managing Microsoft Teams Phone Performance and User Experience

This document is a guide that outlines the management of Microsoft Teams Phone within organizations. It describes the benefits of adopting Teams Phone, which integrates telephony services into the Microsoft Teams environment, providing a unified communication solution. The guide details the challenges associated with migrating to Teams Phone, including the need for a session border controller (SBC) and the complexities of maintaining visibility and control over performance. Martello Vantage DX is presented as a solution to these challenges, offering end-to-end monitoring and alerts for the Teams Phone environment. The document explains how Vantage DX enables organizations to manage Teams Phone licenses effectively, ensuring optimal usage and cost control. It emphasizes the importance of having a comprehensive view of the Teams environment to troubleshoot issues quickly and maintain service-level agreements. The guide aims to assist IT teams in maximizing their investment in Teams Phone by providing tools for performance management and user experience enhancement.