Microsoft Teams Call Quality Monitoring Guide

This white paper discusses the challenges organizations face in monitoring call quality within Microsoft Teams and the tools available to enhance visibility into call performance. It outlines the importance of the Call Quality Dashboard (CQD) provided by Microsoft, which helps IT teams understand when and where call quality issues occur. The document emphasizes that various factors, including endpoint performance, home network conditions, and internal network configurations, can significantly impact call quality. The paper also introduces Martello Vantage DX, a third-party solution that offers comprehensive visibility into Teams call performance, enabling organizations to proactively identify and address potential issues before they affect users. Additionally, it details the functionalities of Microsoft’s Call Analytics and CQD, which provide insights into call session data and overall user experience. The paper aims to equip organizations with the necessary tools and knowledge to ensure high-quality communication through Microsoft Teams.