Teams Phone Management and Monitoring Solution

This document is a guide that outlines the challenges and solutions associated with managing Microsoft Teams Phone within organizations. It describes how Martello Vantage DX provides a comprehensive monitoring solution for the Teams Phone environment, addressing visibility and performance issues that can arise during migration from traditional telephony systems. The guide explains the necessity of a session border controller (SBC) for connecting to the public switched telephone network (PSTN) and highlights the complexities involved in ensuring high service levels. It details the proactive monitoring capabilities of Vantage DX, which allow organizations to identify and resolve issues before they impact users. Additionally, the guide discusses the importance of managing Teams Phone licenses effectively to avoid unnecessary costs. By providing a single view of the entire Teams environment, Vantage DX enhances troubleshooting and performance management, ensuring a peak user experience across all Teams functionalities.