Unified Communication Solution for Pharma Company

This case study outlines the implementation of a unified communication solution for an emerging pharmaceutical company. The primary objective was to connect a third-party PBX at the Head Office with a Matrix IP-PBX deployed at various Branch Offices. The client required mobility extensions for production unit employees and an operator console for efficient call transfers. The solution involved deploying the Matrix Intercom system, which included the ETERNITY ME16SAC Universal Media Gateway, SETU VFXTH0032 VOIP Gateway, and SPARSH M2S mobile application. This setup facilitated seamless communication across three buildings, enhancing connectivity and productivity. The results included faster decision-making, optimized communication infrastructure, and reduced delays. The integration allowed employees to use their smartphones as desk extensions, providing features like Presence Sharing and Video Calling. The case study illustrates how the Matrix Intercom system met the client's needs while adhering to industry standards and regulatory requirements.