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MaxContact
Overview
MaxContact is a business services company based in the United Kingdom, specializing in telecommunications and contact center operations. Founded in 2001, the company has grown to employ between 51 and 200 individuals and generates approximately $30 million in revenue. MaxContact's expertise is reflected in its published document, the "UK Contact Centre KPI Benchmarking Insights Report 2025-26," which provides comprehensive benchmarking insights for contact centers. This report is based on an extensive survey of 300 contact center decision-makers and covers various critical areas such as strategy and investment, outbound contact, debt collection, sales performance, and inbound service improvements. The report highlights current industry trends, including the adoption of artificial intelligence within contact centers, while also addressing challenges such as increasing agent workloads and the impact of economic conditions on performance metrics. Through its focus on key performance indicators, MaxContact aims to equip contact centers with the necessary insights to enhance operational efficiency and customer satisfaction.