De Krim Texel Customer Story with Maxxton

This document is a customer story detailing the operations of De Krim Texel, the largest leisure operator on the island of Texel, which has been welcoming guests since 1970. It outlines how De Krim has expanded from a single campsite to nine sites, including holiday parks, campsites, a hotel, and a golf course, accommodating 1.5 million overnight stays annually. The document explains the company's reliance on Maxxton's technology to streamline guest experiences and improve operational efficiency. It describes the challenges faced by De Krim, such as fragmented guest issue reporting and staffing limitations on the island. The implementation of Maxxton's centralized guest care system and AI-driven pricing tools is highlighted as a solution to enhance service delivery and optimize revenue. The document also notes the importance of direct bookings, which account for 90% of their business, and the positive impact of guest feedback mechanisms on operational improvements.