Healthcare South Hosting Services Case Study

This case study details the transition of Healthcare South, a Massachusetts-based family practice group, from Veradigm's hosting services to Med Tech Solutions (MTS). In late 2021, Veradigm announced it would cease hosting services for Healthcare South's EHR and PM platform, offering only a transition to the public Azure cloud, which was deemed financially unfeasible by Healthcare South. Consequently, they initiated a light RFP process to seek alternative hosting solutions. After evaluating several proposals, Healthcare South selected MTS, which provided a comprehensive solution that met their needs. The migration to MTS' cloud hosting environment was completed by mid-2022, resulting in improved support and communication. Healthcare South reported enhanced transparency and access to MTS' engineering team, which facilitated quicker responses to support requests and a better overall user experience. The partnership with MTS has been characterized by effective communication and a shared commitment to quality service, aligning with Healthcare South's mission to deliver high-quality healthcare.