Revenue Cycle Management Case Study for LCHC

This case study details the partnership between Lana’i Community Health Center (LCHC) and RCM360, focusing on revenue cycle management using eClinicalWorks EHR. LCHC, a non-profit organization serving a low-income population, faced challenges in managing claims and denials, which negatively impacted their financial health. The study outlines how LCHC sought to improve their billing processes by partnering with RCM360, which provided expertise in medical billing and coding. The collaboration aimed to enhance communication, streamline workflows, and implement best practices to increase revenue. As a result of this partnership, LCHC successfully doubled its revenue, reduced denials, and improved its overall financial management. Key performance indicators showed significant improvements, including a 10% increase in net collection rates and a 22% reduction in days in accounts receivable. The case study emphasizes the importance of effective revenue cycle management for non-profit health care providers and the role of strategic partnerships in achieving financial stability.