Digital Impersonation and Phishing Protection Scorecard

This document is a guide that outlines the Digital Impersonation, Phishing, and Account Takeover (ATO) Protection Capability Maturity Scorecard. It is designed for security leaders, including CISOs and Heads of Fraud, to assess their organization's maturity in protecting against modern phishing and ATO threats. The scorecard requires users to select answers reflecting their organization's consistent state across various sections, which then contribute to a total score indicating their level of maturity. The guide emphasizes the importance of a unified security posture that spans people, processes, and technology. It includes specific criteria for evaluating the effectiveness of customer education, internal fraud governance, and the readiness of security measures to be pre-emptive, predictive, and proactive. The document also provides a scoring breakdown to help organizations identify their protection level and areas needing improvement.