Digital Transformation in Environmental Compliance

This case study outlines the development of the Packaging Extended Producer Responsibility (pEPR) programme, a significant digital transformation initiative led by a central government department in the UK. The programme aims to ensure that businesses contribute fairly to recycling costs while enhancing transparency and sustainability in waste management. Mercator Digital is collaborating with ATOS/Eviden to create a scalable digital service that enables businesses to register, report packaging data, and pay compliance fees, while providing real-time monitoring for environmental agencies. The document details the challenges faced, including regulatory complexity, business accessibility, and operational efficiency. It describes the collaborative approach taken to design a user-centered service, which includes stakeholder engagement, iterative prototyping, and ensuring compliance across the UK. The expected outcomes include improved business registration processes, enhanced data accuracy, and greater regulatory oversight, positioning pEPR as a benchmark for future digital compliance services.