Birmingham City Council Digital Strategy Case Study

This case study outlines the collaboration between Birmingham City Council (BCC) and Methods to develop a new digital strategy aimed at enhancing the council's digital and data transformation objectives. The project employed an agile, human-centered design approach, engaging with citizens, businesses, staff, and stakeholders to gather insights and feedback. The strategy is structured around five key themes, each detailing specific actions, methodologies, and implications for various stakeholders. The document describes the research methods used, including interviews, workshops, and surveys, which informed the strategy's development. A delivery plan was created to ensure the strategy's practical implementation and relevance over time. The case study reflects on the challenges faced, the importance of leadership support, and the necessity of building buy-in among stakeholders. It emphasizes the learning experiences of the project team and the value of a human-centered approach in achieving successful digital transformation within local government.