2024 RIS Software LeaderBoard Analysis

This document is a report on the 2024 RIS Software LeaderBoard, which evaluates and ranks software vendors in the retail sector based on customer satisfaction, retail concentration, and revenue factors. The report emphasizes the importance of customer satisfaction as a critical component of brand reputation and value. It outlines the methodology used for ranking, which includes data-based assessments from retail users and the total number of retail-specific applications offered by vendors. The report also highlights long-term trends in vendor size and market presence, noting an increase in the number of vendors with extensive application offerings. Additionally, it presents detailed rankings of the top vendors in various categories, including overall customer satisfaction and specific segments such as grocery and apparel. The analysis reflects the evolving landscape of retail technology and the significance of customer feedback in shaping vendor success.