AI Strategy Development and Enablement for Dunaway

This case study outlines the engagement between MicroAge and Dunaway, a Texas-based engineering and design firm, focusing on AI strategy development and enablement. Initially, Dunaway aimed to explore Microsoft Copilot Studio for creating internal chatbots to enhance various business functions, including civil engineering, human resources, and IT helpdesk support. However, they recognized the need for a broader AI strategy to address inefficiencies across their operations. MicroAge provided structured training sessions and mentorship to empower Dunaway's teams in building AI-powered solutions. The engagement included stakeholder alignment, ideation, and a focused discovery phase to identify specific operational challenges. This led to the development of a strategic blueprint that framed AI opportunities in terms of business value and ROI. The outcomes of this collaboration resulted in significant time savings, enhanced decision-making capabilities, and a shift towards an AI-first operational vision, culminating in recognition at Microsoft’s Enterprise Agent Challenge.