Appropriate Reliance on Generative AI Systems

This research article explores the complexities of fostering appropriate reliance on generative AI (GenAI) systems. It reviews ~50 studies, highlighting factors influencing overreliance and effective mitigation strategies. The report discusses the implications of both under-reliance and overreliance on GenAI, offering design guidance to enhance user trust and evaluation of AI outputs. Key strategies include explanations, uncertainty expressions, and cognitive forcing functions to improve user in