Automating Bug Triage with Power Platform

This technical report outlines the development of the Auto Triage AI Agent, a solution designed to automate the bug triage process in product development and support. The report identifies the challenges faced by teams in managing bug reports, which often involve slow and inconsistent workflows that detract from innovation. The objective of the project was to create an intelligent, end-to-end solution that automates the extraction of issue data, updates tickets, and keeps stakeholders informed. The report details the use of Microsoft Power Platform to build this solution, which includes autonomous agents that handle initial bug reporting and follow-up actions without manual intervention. It describes the dual-agent architecture employed, where one agent analyzes incoming emails and creates structured bug reports, while the second monitors ongoing communications and updates existing reports. The outcomes of implementing the Auto Triage AI Agent include improved response times, enhanced accuracy in issue classification, and a scalable architecture that accommodates increased issue volumes without additional complexity.