Total Economic Impact of Microsoft Copilot+ PCs

This document is a Total Economic Impact™ study commissioned by Microsoft and conducted by Forrester Consulting, focusing on the financial implications of deploying Microsoft Copilot+ PCs. The study aims to provide a framework for organizations to evaluate the potential return on investment (ROI) associated with these AI-enhanced devices. It details the challenges faced by businesses using conventional PCs, such as rising operational costs and inefficiencies in handling AI workloads. The study outlines the benefits of Copilot+ PCs, which include improved end-user efficiency, enhanced IT operations, and reduced security risks. Interview data from decision-makers highlights the transition from legacy devices to Copilot+ PCs, showcasing significant improvements in workflow efficiency and collaboration. The financial analysis presents projected net present values (NPV) and ROI scenarios, indicating substantial potential financial benefits for organizations adopting this technology. Additionally, unquantified benefits such as enhanced employee experience and sustainability alignment are discussed.