Healthcare Management Company Accounts Payable Transformation

This case study documents the transformation of a healthcare practice management company's accounts payable (AP) process through the implementation of an automated system. The company specializes in pediatric dental, vision, and orthodontic services, primarily serving underserved communities in the United States. It faced multiple challenges, including a high volume of vendor invoices and complex financial processes due to various ERP instances. The management identified a need for a streamlined AP process to enhance efficiency and reduce errors. By adopting MineralTree’s TotalAP, the company achieved end-to-end AP automation, integrating seamlessly with Sage Intacct ERP. The results included significant time savings for staff, improved productivity, and enhanced cash flow visibility. The case study outlines the key features of the automation system, including OCR and human review, bulk imaging, and efficient invoice approvals, which contributed to a more efficient and satisfying work environment for the AP team.