Migrating from MiVoice Connect to MiContact Center Business

This guide provides detailed information on migrating from MiVoice Connect Contact Center (MCCC) to MiContact Center Business (MiCCB). It outlines the key differences between the two systems, including product features, licensing migration paths, and best practices for implementation. The document emphasizes that while MiCCB introduces new capabilities, it is not a direct replacement for MCCC, and customers should consider their specific needs before migrating. It discusses the importance of understanding the changes in operational processes and the necessity for training to ensure a smooth transition. Additionally, the guide highlights the conditions under which migration is recommended, such as the number of agents and IVR ports, and advises on engaging Mitel’s Professional Services for initial implementations. The document serves as a supplemental resource to existing technical documentation, focusing on commercial guidelines and migration strategies.