Guide to Getting Quality Health Care 2025

This document is a guide that provides information on the programs and services offered by Passport Health Plan to assist members in obtaining quality health care. It outlines the Quality Improvement Program and various health services aimed at maintaining health and managing existing health conditions. The guide details how members can protect their privacy rights, make informed choices about their health care, and receive assistance with health care actions. It also includes contact information for member services, which can help with selecting primary care providers, interpreter services, and other inquiries. Additionally, the guide describes health management programs for chronic conditions, maternity support, and care management services. Members can access resources through the member portal and find information about benefits, preventive health guidelines, and how to appeal decisions regarding their care.