Ko Awatea Centre Event Booking Process Improvement

This case study details how Ko Awatea Centre implemented Momentus to enhance their event management and self-service booking capabilities. The Centre, part of Counties Manukau Health, faced challenges with a legacy booking system that limited their ability to manage over 9,000 bookings annually. The objective was to streamline processes, reduce administrative burdens, and improve customer experience. By adopting the Momentus Online Space Booking and Online Event Ordering portals, the Centre automated booking processes, allowing for easier space categorization and real-time availability checks. The implementation resulted in significant operational efficiencies, saving approximately 20 hours weekly. Additionally, live availability features increased venue occupancy by 48%. The new system also improved employee job satisfaction and collaboration by providing user-friendly solutions that supported staff throughout the event management process. Advanced reporting tools enabled the team to gain real-time insights, aiding in better planning and budgeting for future events.