WTW KYC and Sanctions Process Transformation Case Study

This case study details WTW's transformation of its Know Your Client (KYC) and sanctions processes through the implementation of Moody’s Maxsight™ platform. The document outlines the challenges faced by WTW, including issues with data quality, manual processing, and the efficiency of controls in onboarding corporate clients. It describes how the company aimed to improve data quality, particularly in name matching and ultimate beneficial ownership identification, while reducing manual workload. The case study presents the outcomes of this transformation, highlighting improvements in process automation and digital compliance tasks. It notes that the introduction of risk scoring has helped reduce unnecessary workload for lower-risk customers. Furthermore, the document explains WTW's strategy of focusing on automation and efficiency, detailing how Maxsight™ supports a risk-based approach to client categorization and due diligence activities. The ongoing refinements and integrations with Agentic AI are also mentioned as part of WTW's commitment to enhancing its KYC and sanctions processes.