Foundational Blocks of Trustworthy Conversational AI

This document is a guide that outlines the foundational blocks necessary for establishing trust in conversational AI systems. It emphasizes the importance of customer trust, which can be built through effective information security and privacy processes. The guide details several critical areas, including identity and input validation, access control, hardened infrastructure, data handling, data masking, industry certification, and responsible AI practices. Each area includes specific questions organizations should consider to ensure their conversational AI systems are trustworthy. The document also discusses how Moveworks implements these principles, including the establishment of a dedicated security team, secure data handling practices, and compliance with industry standards. Moveworks' approach to machine learning and data privacy is highlighted, showcasing its commitment to safeguarding customer data and minimizing bias in AI models. Overall, the guide serves as a comprehensive resource for organizations looking to enhance the trustworthiness of their conversational AI solutions.