GCCs and IT Services Collaboration Dynamics

This article is a report discussing the evolving relationship between Global Capability Centres (GCCs) and India's IT services industry. It outlines how global corporations, including major names like JP Morgan and McDonald's, are expanding their GCCs in India, which now employ over two million professionals. The report highlights the challenges faced by traditional IT firms due to rising operational costs and competition from GCCs. It details the collaborative efforts between IT companies and GCCs, including joint ventures and service offerings, as they adapt to a shifting business landscape. The article also examines the impact of GCCs on India's tech talent pipeline, noting their role in attracting skilled professionals and redefining job opportunities. Furthermore, it discusses the potential future of GCCs and IT services, suggesting a coexistence model that emphasizes partnership and innovation over competition. The report concludes with insights into the changing definitions of value in the IT sector, driven by efficiency and transformation outcomes.