Supplier Performance Expectations for Merck Affiliates

This document is a guide outlining the supplier performance expectations for affiliates of Merck & Co., Inc. It details the system expectations that suppliers must comply with, including adherence to quality system requirements such as cGMP, EUDRALEX, and ISO 9001. Suppliers are required to maintain necessary registrations and ensure that all documentation related to their activities is original, accurate, and secure. The guide specifies performance expectations, including timely responses to customer issues, monitoring of performance metrics, and financial responsibility for non-conforming items. Additionally, it emphasizes the importance of proper labeling, packaging, and shipping practices to ensure that items are correctly identified and delivered undamaged. The document also outlines specific expectations for suppliers of various products and services, including the need for advance notification of changes and compliance with quality audits. Overall, it establishes a framework for maintaining high standards in supplier performance.