Summary
This document is a service overview for MTI's support and maintenance offerings. It outlines the comprehensive support package provided by MTI, which includes 24x7x365 coverage for critical assets, fast response and resolution service level agreements (SLAs), and enhanced service deliverables compared to standard manufacturer contracts. The service is Dell approved and aims to minimize downtime while maximizing the value of customer investments. Key features include unscheduled remedial maintenance, firmware management, dedicated support teams, and extended hardware support beyond the manufacturer's end-of-service life. MTI's support teams are trained to resolve issues efficiently and have priority access to Dell engineering resources. The document also mentions the Support Plus+ option, which includes proactive monitoring and issue management. Overall, MTI emphasizes its commitment to quality service and customer satisfaction, backed by a high customer satisfaction rating.
