Southridge Technology and N-able N-sight Partnership Case Study

This case study details the long-term partnership between Southridge Technology and N-able N-sight, focusing on the challenges and solutions encountered over a 15-year period. Initially, Southridge sought a remote monitoring and management (RMM) solution primarily due to issues with antivirus subscriptions and the need for remote access to client systems. The deployment of N-able N-sight transformed their help desk operations by enabling remote access and improving revenue opportunities through managed antivirus solutions. The case study outlines how Southridge has managed approximately 3600 endpoints for various clients, including those in healthcare and finance. It highlights significant operational efficiencies achieved, such as a reduction in onsite visits and time saved through automated patching and backup processes. The partnership with N-able has contributed to Southridge's growth, increasing their workforce and revenue significantly. The document emphasizes the importance of consistent support from N-able throughout their journey.