Hybrid-Cloud Communication Solution for Airport

This document is a case study detailing the modernization of communication infrastructure for a major international gateway airport. The airport faced challenges with its existing on-premise Cisco Unified Communications and Contact Centre systems, which were difficult to manage and lacked flexibility. To address these issues, the airport sought a hybrid-cloud solution proposed by Natilik, focusing on Cisco Webex Calling and Webex Contact Centre. The implementation aimed to ensure minimal disruption during migration while integrating with legacy systems. Key outcomes included enhanced operational efficiency, reduced management overhead, improved redundancy, and disaster recovery capabilities. The solution provided seamless terminal telephony management and eliminated extensive on-premise hardware maintenance. Additionally, user experience for both staff and passengers improved significantly, with features such as mobile access, remote work support, and better call quality. The case study outlines the successful transition to a hybrid-cloud model that streamlined communication management and supported strategic IT initiatives.