Australia Health Scorecard Insights Report 2025-26

The document is an insights report detailing patient satisfaction with healthcare in Australia for the year 2025-26. It presents findings from a survey conducted by NAB Health, focusing on various aspects of healthcare experiences as perceived by patients. The report outlines satisfaction levels across different demographics, including age and income groups, and highlights trends in patient interactions with health practitioners. Key areas of focus include mental health support, access to specialists, and overall satisfaction with care received. The report also introduces the Net Promoter Score (NPS) to gauge patient willingness to recommend their health practitioners. Additionally, it discusses changes in patient perceptions over time, noting improvements in certain areas while acknowledging ongoing concerns. The findings aim to inform healthcare organizations about patient needs and expectations, ultimately guiding future practices and policies in the Australian healthcare system.