Gainsight Technical Platform Audit Case Study

This case study details the technical platform audit conducted by nCloud Integrators for ConstructConnect, a provider of commercial construction information and technology solutions. The audit aimed to identify areas for improvement following ConstructConnect's rapid growth through acquisitions, which resulted in diverse workflows and systems. Key areas of focus included enterprise-level data integration, customer value realization, and the analysis of adoption metrics and trends. The study outlines how changes to health scorecards led to a 15% increase in user adoption and a 7% increase in healthy active users. Additionally, the implementation of new customer analytics is expected to help predict churn and identify upsell opportunities. The process involved strategic discovery calls with stakeholders and a thorough evaluation of the Gainsight instance, leading to a comprehensive package of recommendations, technical configurations, and strategic guidance to enhance customer interactions.