Navigating the PS 2.0 Transformation Workshop Summary

This document is a workshop summary detailing the insights and contributions from participants at the PS 2.0 Workshop held during TSIA World Envision 2025. It outlines the collective experiences and ideas shared by industry professionals regarding the transformation of Professional Services (PS) in the context of AI advancements. The workshop emphasized that AI is not diminishing post-sale services but rather transforming them into an era of enhanced service delivery. Key themes discussed include the challenges faced by organizations, the actions being taken to address these challenges, and the investments prioritized by participants. The summary highlights the PS 2.0 Transformation Model, which encompasses five pillars: AI-Powered, PSaaS-Oriented, Outcome-Based, Organizational Convergence, and Standardized & Scalable. Additionally, it captures the momentum and ongoing evolution of ideas, pilots, and lessons learned as organizations navigate their transformation journeys. The document serves as a playbook for future developments in PS.