Digital Transformation for Small Public Housing Authorities

This document is a case study detailing the digital transformation journey of the Central Nebraska Joint Housing Authority. The authority faced significant challenges due to high costs associated with large software solutions and difficulties with HUD's Family Reporting Software, which resulted in recurring submission errors and a heavy workload from physical documentation processes. The case study outlines how partnering with Neighborly Software enabled the authority to transition to a comprehensive digital platform. Key results include the elimination of extensive paperwork, a swift implementation timeline, and the ability to maintain existing policies and procedures while modernizing their operations. The authority serves 21 counties and administers various programs, including the Housing Choice Voucher Program. The document emphasizes the importance of finding a cost-effective solution tailored for small public housing authorities, highlighting the need for a user-friendly software that meets specific operational requirements.