Savannah Housing Department Software Implementation

This document is a case study detailing the implementation of a software solution by the City of Savannah Housing Department in partnership with Neighborly Software. The Housing Department previously relied on paper applications and multiple Excel spreadsheets for managing housing programs, which led to inefficiencies and challenges such as incomplete applications and excessive staff time spent on data management. The objectives included improving administrative efficiency and customer service. The implementation of the software resulted in significant improvements, including a 50% reduction in staff time spent on reviewing applications, a 95% increase in the speed and accuracy of data management, and a 96% decrease in reporting errors. Additionally, the software allowed for better tracking of diverse projects and improved customer outreach by reallocating staff time. The case study highlights the positive impact of technology on public service delivery and operational effectiveness.