Case Study on Nelnet Campus Commerce Implementation

This case study details how Pitt Community College (PCC) implemented Nelnet Campus Commerce's Past Due Payment Plans to enhance student payment options. The document outlines the challenges faced by PCC prior to implementation, including limited repayment options and the need for operational efficiency. It describes how the college aimed to create flexible repayment plans, reduce the number of accounts sent to collections, and improve communication with students regarding their payment options. The case study highlights the strategic communication approach adopted by PCC, which included informing students about the consequences of unpaid balances on their credit scores. The results of the implementation are documented, showing a significant increase in the utilization of payment plans and a reduction in accounts moving to collections. The outcomes include over $147K in net payments processed through these agreements and a decrease of 423 accounts sent to collections, indicating a successful initiative to support students in managing their financial obligations.