Doane University Partnership with Nelnet Campus Commerce

This case study outlines the partnership between Doane University and Nelnet Campus Commerce, focusing on the improvements made in the university's billing and payment processes. The objective was to enhance the overall campus commerce experience for students. Doane University identified challenges in enrollment, record keeping, and the need for innovative solutions. The collaboration began with exploratory meetings to assess the current registration process, leading to the customization of Nelnet's technology to streamline operations. As a result, Doane experienced a significant increase in enrollment and revenue, with a reported 20-30% increase attributed to the partnership. The study emphasizes the importance of shared values and close collaboration in achieving these goals, highlighting how the relationship with Nelnet has provided ongoing support and innovation. The commitment to improving the student experience remains a priority for both organizations, ensuring that solutions evolve to meet changing expectations.