Digital Transformation of HR Request Management

This document is a guide detailing the digital transformation of HR request management processes at BNP Paribas. It outlines the objectives of improving reliability and efficiency by replacing email exchanges with a centralized HR knowledge base. The guide explains how this transformation promotes employee autonomy by allowing access to HR policy information, thereby reducing inquiries to HR managers. It describes the digitalization of 20 business processes, including hiring and employee data management, achieving 100% digitalization of hiring processes. The document presents key benefits such as improved productivity through automation, standardization of employee responses, and enhanced request processing quality and speed. It also highlights the empowerment of employees, with 50% of requests being resolved through the portal. The integration of Azure OpenAI into the knowledge base is noted as a future enhancement to facilitate employee searches and improve question interpretation.