ProArch Case Study on Managed Support Services

This case study details ProArch's initiative to modernize its managed support services using the GuardAssist offering, which is built on the Nerdio Manager for MSP platform. The primary objective was to enhance customer value without increasing prices while allowing engineers to focus on more strategic tasks. ProArch transitioned from a device-based billing model to a user-centric approach, enabling predictable and scalable pricing for customers. The integration of Nerdio with Microsoft Intune and Azure Arc facilitated significant improvements in service delivery, including faster onboarding and standardized security protocols. The case study outlines the efficiency gains achieved, which are currently between 20-25% with projections to reach 50% as legacy contracts are migrated to GuardAssist. Additionally, it highlights how automation has freed senior engineers from repetitive tasks, allowing them to concentrate on higher-value work. The study emphasizes the importance of transparency in demonstrating value to customers and ProArch's expectations for future growth with Nerdio's evolving capabilities.