NEST Client Case Study on Cleaning Program Improvement

This case study outlines the improvements made by a nationwide home improvement retailer after transitioning to the NEST cleaning program. The document details the challenges faced by the client prior to this transition, including difficulties in managing their maintenance program due to a lack of technology and reporting. The retailer's facilities management (FM) team spent over 40 hours each month on follow-ups to confirm service completions, leading to significant financial losses from missed services. After implementing NEST, the client experienced a substantial increase in service completion rates from 80% to 99%. The NEST solution provided robust reporting and geo-tracking capabilities, ensuring service integrity and accurate invoicing. Additionally, NEST proactively deducted invoices for any missed services, saving the client time and reducing operational costs. The case study highlights the efficiency gained and the strategic time returned to the client's FM team, allowing for improved management of store locations and performance measurement through key performance indicators (KPIs).