ReDoc Case Study on Outpatient Rehab Department

This case study details the implementation of ReDoc within an outpatient rehab department of a large hospital system, focusing on the improvements in patient engagement and operational efficiency since its adoption in 2018. The department faced challenges such as high cancellation rates and administrative inefficiencies, which prompted leadership to seek solutions that would enhance patient adherence and streamline workflows. The integrated Patient Engagement Suite of ReDoc utilizes automated reminders tailored to patient preferences, which has notably reduced the cancellation rate from 17.2% to 15%. Additionally, standardized outcomes tools have increased the average visits per evaluation from 9.2 to 11.1. The case study outlines how ReDoc's functionalities, including mobile documentation and an efficient plan-of-care workflow, have led to significant revenue recovery and improved therapist productivity. Overall, the adoption of ReDoc has positioned the rehab department to maintain high-quality care while achieving measurable financial outcomes.