Summary
This document is a service description for the NetApp Managed Upgrade Service, which is a remotely delivered software upgrade service for installed and configured NetApp technology. The service ensures that customers have access to the latest software versions, security patches, and firmware upgrades. It outlines the responsibilities of both NetApp and the customer, including the need for a valid support contract and the provision of remote access during the upgrade process. The service delivery involves several phases: onboarding, review and design, project execution, upgrade validation, and project closeout. Key tasks during onboarding include conducting a kickoff meeting, reviewing hardware and software details, and establishing communication plans. The document also specifies deliverables such as upgrade reports and completion certificates, while clarifying out-of-scope services that are not included in the Managed Upgrade Service. Additionally, it details the assumptions and responsibilities of both parties to ensure successful service delivery.
