Developing an Optimal Agentic Architecture for Telcos

This technical report by Charlotte Patrick outlines the development of an optimal agentic architecture for telecommunications companies (telcos) as they embark on creating agent systems that enhance autonomy in operations. The document details a three-stage journey toward more complex agentic systems, beginning with simple hierarchical structures that allow human operators to interact with agents. It progresses to a structured hierarchy with coordinated agents and culminates in a distributed intelligence model where agents operate independently. The report emphasizes the need for various layers in the agentic architecture, including human-centric design, IT systems, agent deployment, intelligence integration, knowledge management, data handling, and operational support. It also discusses the importance of building trust in agentic systems, ensuring explainability, and developing ethical practices for human-agent collaboration. Additionally, the report highlights the technological requirements and decision-making actions necessary for successful implementation and scaling of agentic systems within telcos.