Telcos' Tech Makeover with Next-Generation BSSs

This whitepaper discusses the transformation of communications service providers (CSPs) into techcos through the adoption of next-generation Business Support Systems (BSSs). It outlines the interrelated changes necessary for CSPs to enhance their business operations, focusing on the development and deployment of modern, agile BSSs that can support the evolving demands of 5G and IoT. The document details the limitations of existing BSSs and emphasizes the need for a cloud-native, modular, and AI-native architecture. It presents key recommendations for CSPs, including a thorough assessment of current BSS capabilities, migration strategies to next-gen systems, and the importance of integrating AI for improved customer experience and operational efficiency. The paper also highlights industry trends and the challenges CSPs face in transitioning to techcos, such as the need for rapid innovation and the management of digital ecosystems. Overall, it provides a comprehensive framework for CSPs aiming to capitalize on new digital business models and enhance customer engagement.