NETGEAR Premium Support and Warranty Guide

This document is a guide detailing the NETGEAR Premium Support Portfolio, which includes various support tiers and warranty options. It outlines a structured framework designed to align support coverage with operational needs, emphasizing the importance of predictable support responsiveness in today's network environments. The guide describes three support tiers: Sprint, Overdrive, and Fastlane, each offering different levels of service and response commitments. Sprint provides essential support with extended hours, Overdrive enhances performance with 24/7 availability and priority case handling, while Fastlane offers a fully customized service experience. The document also discusses the measurable operational impact of these support tiers, including reduced downtime and faster issue resolution. Additionally, it highlights the value for partners, enabling them to enhance competitive positioning and unlock recurring revenue opportunities. The guide concludes by emphasizing the importance of combining hardware warranty with structured support to ensure long-term operational confidence.