AI-Powered Digital Experience Monitoring Solution Checklist

This document is a technical report that outlines critical capabilities for selecting an AI-powered digital experience monitoring (DEM) solution. It presents a checklist of essential features that organizations should consider to enhance performance, reliability, and security across their digital platforms. The report details various capabilities, including browser and mobile real user monitoring, synthetic monitoring, session replay, error tracking, and business process observability. Each capability is described with its function and value, emphasizing the importance of proactive monitoring and optimization to improve user experiences. Additionally, the report discusses the significance of AI monitoring, backend monitoring, and AI-driven incident management in maintaining operational efficiency. It also highlights the necessity of robust security measures and regulatory compliance to safeguard sensitive data and ensure business integrity. By following the outlined criteria, businesses can effectively navigate the selection process for a DEM solution that meets their evolving needs.