Hanger Clinic Patient Care Improvement Case Study

This case study details the initiatives undertaken by Hanger Clinic, the leading provider of orthotic and prosthetic patient care in the United States. The clinic aimed to enhance patient-reported outcomes (PROs) and improve access to care through the integration of NextGen Healthcare solutions, specifically Clinect PROs and Care Connect. The document outlines the challenges faced by Hanger Clinic in capturing meaningful PROs and the need for a data-driven approach to patient care. The implemented solutions enabled the clinic to automate patient outreach and engagement, leading to the creation of tens of thousands of new appointments. The impact of these initiatives included improved clinical outcomes, increased clinic revenue, and strengthened patient relationships. Additionally, the case study highlights the establishment of the world’s largest dataset on lower-limb prosthesis outcomes, which informs clinical practices and supports research in the orthotic and prosthetic field.