NextGen Ambient Assist Implementation Case Study

This case study details the experience of Dr. Keith M. Nord, an orthopedic hand surgeon, with the implementation of NextGen Ambient Assist in his practice. Faced with a high patient load of approximately 45 patients per day and the challenges of extensive documentation, Dr. Nord sought a solution to alleviate his workload and reduce burnout. After trialing NextGen Ambient Assist, he found significant improvements in efficiency, allowing him to capture patient encounters in real-time and generate notes quickly. The integration of this ambient listening solution with NextGen Enterprise EHR streamlined his documentation process, enabling him to see more patients while spending less time on paperwork. The case study outlines the operational changes that led to increased patient satisfaction and improved work-life balance for Dr. Nord, who now enjoys more time with his family. Additionally, it emphasizes the importance of patient data security, noting that audio and transcripts are not stored, ensuring confidentiality. Overall, the implementation of NextGen Ambient Assist has transformed Dr. Nord's practice.